What's This All About?
If you're cruising through Excel Trailers, curious about a new caravan trailer or just poking around, this page is here to explain what happens with any personal info you share. Not as thrilling as towing through Snowdonia, but a necessary pit stop.
What Kind of Info Gets Collected?
Nothing creepy. If you fill out a form, drop an email, or sign up to something, you'll likely be asked for things like:
- Your name (not your nickname, unless you insist)
- Email address
- Phone number
- Postcode or general location - handy for quotes or delivery zones
- Details about your trailer needs or enquiries
No spying. No secret files. Just the data you choose to give.
Why Bother Gathering This Stuff?
Fair question. It's mostly to make the service helpful, personal, and actually useful to you. This includes:
- Replying to enquiries (it'd be rude not to)
- Sending updates or quotes, if you've asked for them
- Improving the site - knowing what pages people use helps shape better ones
- Security - to keep things clean and scam-free
What's Not Done With It?
Your data is never:
- Sold to anyone
- Traded, swapped, or offered up like a raffle prize
- Published without clear, written permission
It's not used to pester, stalk, or bombard you with nonsense. You're not a lead, you're a person.
Cookies: The Digital Kind, Sadly
This site might use cookies to track how visitors browse - not to stalk you. Cookies help improve page layout, track site performance, and spot bugs. Most browsers let you turn cookies off if you fancy living dangerously.
Data Storage & Protection
Any info you provide is stored securely. Passwords, encryption, and secure databases keep it safe. Not Fort Knox, but not a chocolate teapot either. Data is only kept as long as necessary for the service or support you've requested.
Your Rights - Because You've Got Some
If you want to check what info is on file, correct something, or get your details deleted - just ask. Simple. Email requests are welcomed and dealt with promptly (by humans, not robots).
Third Party Services
Sometimes third-party tools like maps or analytics are used. These services may collect limited, anonymous data (browser type, location city-level, pages visited). They're used to improve experience, not for tracking your every scroll.
A Quick Word on Insurance-Related Enquiries
If you're using this site to ask about caravan insurance options, rest assured - your data is only used to handle your enquiry. No sneaky selling to brokers or mailing lists unless you explicitly opt in.
Changes to This Policy
From time to time, the wording here might be updated. If something big changes, it'll be noted clearly on the site. The policy aims to stay readable and free from legal waffle.
Need to Chat About This?
Questions? Odd concerns? You can always send an email through the contact page. There's no switchboard maze or automated assistant called Nigel - just someone happy to help.