At Excel Trailers, we pride ourselves on the quality of our work and we want you to be happy with your purchase.
When you collect your catering unit, we will demonstrate the equipment working and will explain how things work.
All new catering trailers and catering vans come with a 12-month manufacturer warranty, in the unlikely event that an issue may arise then we are here to help.
If it is a simple issue, the answer may be found in the manual that is supplied with most catering equipment and we advise you to familiarize yourself with the manuals before operating the equipment for the first time and to keep the manuals at hand for future reference.
If a replacement part is needed then we maybe able to send this to you for fitting yourself, if this is not possible then your new unit will be covered under our back to base warranty.
Catering equipment normally comes with a 6 month back to base warranty and Used trailers, vans and equipment come with a 3 month back to base warranty.
We are committed to providing you with a great service, even if your catering unit is no longer under warranty, please contact us for advice or information about parts and accessories.